Return an order

Return an Order

We want you to be completely satisfied with your purchase. If for any reason you're not, you can return your order to us. Please note that return shipping costs are the responsibility of the customer.

Return Process

1. Packaging:
   • Carefully package the item(s) in the original packaging or a suitable shipping box to prevent damage during transit.
     
2. Shipping:
   • Ship the package with sufficient postage to the appropriate address.
   • Keep the shipping receipt until your return has been processed.

Return Addresses

• Customers in the USA:
  • Please send your return to our returns warehouse in the USA:
    • Murat Tag
    • 444 Alaska Avenue
    • Suite #BNJ006
    • Torrance, CA 90503
    • USA
    • + 1 (310) 349-1172

• Customers Outside the USA:
  • Please return your items to our returns warehouse in Germany:
    • DenimBar
    • Augsburger Str. 18 a
    • 89312 Günzburg
    • Germany

Important Notes

• Items must be unworn, unwashed, and in perfect condition.
• Original tags must not be removed.
• Please note that we cannot accept returns of opened or used hygiene products.
• Upon receipt and inspection of your return, we will issue a refund to your original payment method within 2 days.

Customer Service

If you have any questions about the return process, please feel free to contact our customer service team: